Call of the day

This is Kelly, how may I help you today?

Yesh Cheryl, I need to make an appointment can I get an appointment this morning?

What kind of problem are you having?

My back is killing me, it has been like this for months, I have to see someone TODAY!

Have you seen anyone of our doctors before?

No.

Ma'am, both of our back specialists are booked up today, could I suggest you contact your primary care doctor to see what they recommend?

My insurance doesn't need a referral, why should I call them?

Because they may be able to see you and see what is causing your pain, to see whether it is a strain, or if it's something you may need surgery for.

Look, I cannot deal with this pain, can you see me today?

No, ma'am, I do not think we can work you in today.

What am I going to do, my other doctor can't see me either?

I'm sorry ma'am, I can make you an appointment for next week.

No, I might as well just shoot my self in the head.

(she hung up then)